Personal information means information about an identifiable individual, such as someone’s name, home address, social insurance number, sex, income or family status.
Personal Identification Information
We collect personal identification information from individuals in a variety of ways in connection with activities, services, features or resources we make available on our website. Individuals may visit our website anonymously. We will collect personal identification information from individuals only if they consent to the collection, use or disclosure of such information, except where we are legally authorized or required by law to do so without consent. Individuals can consent orally, in writing or electronically, and consent may be implied or express depending on the nature and sensitivity of the personal information.
Individuals may withdraw their consent at any time, by giving Serenity Home Care Ltd reasonable notice, and can always refuse to supply personal identification information, except that it may prevent them from engaging in certain website related activities.
Why we collect and use information
Serenity Home Care Ltd may collect, store, use and retain personal information about individuals (clients, suppliers, employees, etc) in order to better manage its business. We will make all reasonable efforts to fully inform individuals about the planned use/disclosure of their personal information. Serenity Home Care Ltd will limit the collection and use of personal information to that required for valid business purposes, for example, to verify identity or credit-worthiness, to provide requested services or products, or to comply with legislation.
Serenity Home Care Ltd will only collect and use personal information that is necessary to fulfill the purposes identified in this Policy. We will not collect, use or disclose personal information except for the identified purposes, unless we have received further consent from the individual.
In addition to the care that Serenity Home Care Ltd takes directly, we are also working with all of our partner organizations that may at some point handle personal information gathered by us in the course of their relationship with and service to us. Each third party partner has agreed to meet our standards of privacy, confidentiality and security.
All employees and third party staff who in any way handle or manage personal information have acknowledged and agreed to adhere to our privacy code and the procedures that support that code.
Serenity Home Care Ltd will not disclose personal information unnecessarily to employees or any third party, unless the effected individual consents. We do not sell, trade, or rent individuals’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Serenity Home Care Ltd will make every reasonable effort to ensure that the personal information collected and used is accurate and complete. Individuals providing personal information have the right to access their personal information, and will have the opportunity to review and correct their personal information, and on written request by the individual to whom the information relates, Serenity Home Care Ltd will modify the information as required.
Retention and Storage
Serenity Home Care Ltd will retain personal information for as long as necessary to fulfill the identified purposes or as long as required for a legal or business purpose. This period may be related to legislation
Serenity Home Care Ltd will store personal information using hard copy and/or electronic means in such a way as to prevent unauthorized collection, access, use, disclosure or disposal of the personal information.
Serenity Home Care Ltd will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Your acceptance of these terms
By using this website, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our website. Your continued use of the website following the posting of changes to this Policy will be deemed your acceptance of those changes.
or your dealings with this website, please contact the Privacy Officer designated by Serenity Home Care Ltd at:
189-1581-H Hillside Ave.
Victoria, BC V8T 2C1
Telephone: 250 590-8098
Individuals who are not satisfied with Serenity Home Care Ltd’s response, can complain to the Office of the Information and Privacy Commissioner for British Columbia.
This document was last updated on October 27, 2011