Caregiver FAQ

What kind of people become caregivers?

Our Caregiver team is incredibly diverse! We have empty nesters, people in their 50s and 60s not ready to retire, and those who want to work while their children are in school or want a job at night after their spouse/partner arrives home. We even have students studying for their nursing degree.


Can I work for you if I don’t have any experience?

You don’t need any experience, medical or otherwise, to become a caregiver for seniors. We’ll train you – and you earn while you learn!


What type of training to do you provide?

If you’ve worked for other agencies or facilities and were overwhelmed due to a lack of training, or you’ve been trying to learn things on your own, you’ll have a completely different experience with us. All Serenity Caregivers undergo a buddy for the initial visit and complete training through Surge. You will also receive periodic interactive training at our office in Oak Bay. Our live training sessions are taught by skilled professionals. Training covers some of the things you might learn in a nursing training program, as well as specialized training in Alzheimer’s and dementia care. 


What is a typical day like for a professional caregiver?

Because you work one-on-one with seniors in their homes, your daily schedule depends on your clients’ needs. Some days you’ll prepare breakfast with a client and then work a puzzle together. Or, you might drive your client to a doctor’s appointment or tackle light housekeeping. Other tasks include helping seniors with dressing, bathing, grooming or with devices such as hearing aids and assisting into or out of a wheelchair and bed or with toileting.

What you won’t have is “assembly-line” duties sometimes associated with nursing care facilities (for example, toileting resident after resident). Your responsibility is to provide care and companionship to your senior client or clients. Many of our Caregivers tell us about the wonderful connections they’ve formed with their clients – and how much meaning these connections add to their work.


Will you be able to accommodate my odd schedule?

Yes! We have many caregivers who work evenings, on weekends, and during the day. Tory, our Scheduler will work with you to help ensure you get the hours and flexibility you need. Our Caregivers typically work between 10 and 30 hours per week. We’re looking for Caregivers who want to work at least 5 hours per week.


Will I need to give my senior clients medication?

No. We do not administer or prescribe medication. As a caregiver, your job requires you to remind seniors to take their medication at the correct time and then assist them in doing so (e.g. remove the medicine from the container and then give it to the senior on a small tray or in a cup). You will also observe and document the client taking the medicines, and the dosages and types taken.


Will I need to perform any type of medical procedure?

No! As non-medical caregivers, we don’t provide any medical assistance or perform procedures. We do help seniors with mobility – e.g. helping them in and out of the shower, car, etc.


What makes you different?

First, we’re committed to you and to our senior clients, which is why we use Surge Training, and why we continually invest in our care management system. Second, we’re an independent, family-owned company committed to supporting our local community. Most important, we want to see you succeed, which is why we provide:

  • Hand sanitizer and masks in response to Covid 19
  • Increased pay based on certification
  • Access to training at our office
  • Branded shirts if you like taking photos for social media
  • Workman’s compensation insurance, which covers any job-related injury


What do your caregivers say about working with you?

See what some of our caregivers have to say about working with us.



Are you ready to do important work caring for seniors in Victoria and all surrounding areas?

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Winner - Outstanding Customer Service Award - Greater Victoria Business Awards 2013
2020 Best of Home Care Employer of Choice Award
2020 Best of Home Care Leader in Excellence
220 Best of Home Care Provider of Choice Award